Help Centre

What do I do if I have trouble accessing my course?

The host institution delivers the course and therefore is responsible for assisting students to gain access to the course. Often the login page to the host institution’s learning management system will include instructions that you can follow if you have trouble accessing the course. Expect to wait if you are contacting a helpline for assistance during the first two weeks of classes. Do, however, follow up if you haven’t had a reply within a business day. The Virtual Help Desk has no direct access to the host institution’s systems, but we may have ideas that you can try. Please contact us if you have any questions.